Return & Cancellations

At Ruvika, we strive to provide you with the highest quality gold jewellery. However, we understand that sometimes you may need to return or exchange your purchase. Please read our return and exchange policy carefully to ensure a smooth and hassle-free experience.

1. Non-Customized Jewellery: If you are not completely satisfied with your non-customized gold jewellery purchase, you can return it within 15 days from the date of delivery. Please note the following conditions:
  • The jewellery must be unused, undamaged, and in its original condition with all tags and packaging intact.
  • A copy of the original purchase receipt or invoice must be provided.
  • The return shipping charges will be the customer’s responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product).
  • Please contact our office at [email protected] to initiate the return process.
2. Customized Jewellery: Customized gold jewellery, including personalized designs and engraved items, cannot be returned unless there is a manufacturing defect or an error on our part. In such cases, please contact our customer support within 7 days of delivery to initiate the return process.
2. Non-Customized Jewellery: If you would like to exchange your non-customized gold jewellery for another product, you can do so within 15 days from the date of delivery. The following conditions apply:
  • The jewellery must be unused, undamaged, and in its original condition with all tags and packaging intact.
  • A copy of the original purchase receipt or invoice must be provided.
  • The exchange will be done for a product of equal or higher value. If the new product has a higher value, you will be required to pay the difference.
  • The shipping charges for the exchange will be the customer’s responsibility unless the exchange is due to a mistake on our part (e.g., wrong item shipped or damaged product).
2. Customized Jewellery: Due to the personalized nature of customized gold jewellery, we do not offer exchanges unless there is a manufacturing defect or an error on our part. If you encounter any issues with your customized jewellery, please contact our customer support within 7 days of delivery, and we will assist you accordingly.
Lifetime Exchange and Return

In case at any time you would like to return or exchange your gold jewelery, you can do so by contacting our customer support who will initiate the exchange/return process.

For exchanges involving gold and diamond jewellery, the valuation will be based on the current market rate of gold (less making charges) and 95% of the prevailing diamond rate on the website. The amount to be exchange will be calculated accordingly.

For refunds involving gold and diamond jewellery, the valuation will be based on 95% of the current market rate of gold (less making charges) and 90% of the prevailing diamond rate on the website. The amount to be exchange will be calculated accordingly.
1. If you are eligible for a refund based on our return policy, the refund will be processed using the original payment method within [number of days] days after we receive the returned item and verify its condition.
2. Refunds for cash-on-delivery (COD) orders will be processed through bank transfer or store credit, depending on your preference.
If you have any further questions or need assistance regarding our return and exchange policy, please contact our customer support team. We are here to help you.